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Service Request We at Country Window & Door understand that, on rare occasions, things might not work as expected. Rest assured, we stand firmly behind our products and are committed to assisting you with the issue you may have encountered. If you're experiencing any problems with your windows or patio doors, please fill out the form below to initiate the service process. North Star Service Request form: First Name Last Name Email Code Phone Select an Address Select a date Requied Information Serial Number Photo of Issue I acknowledge labor costs are not covered under warranty, as per industry standards I acknowledge broken/ scratched glass is not covered under warranty, as per industry standards Who did you purchase your project through? Country Window & Door Builder/ Contractor Please Specify Issue Upload File Upload supported file (Max 15MB) Upload File Upload supported file (Max 15MB) Acknowledgement: I hereby confirm that the information provided above is accurate to the best of my knowledge and understand that Country Window & Door will contact me to further assess and address the issue. I accept terms & conditions Send Thanks for submitting!

Privacy Statement At Country Window & Door, we take your privacy seriously and strive to protect it. We will never sell or distribute your information to third parties without your explicit consent. In order to provide our services, we may need to collect personal information such as your name, address, and payment information. This information will be used solely for the purpose of facilitating the service. We take all necessary precautions to ensure that your information is secure and protected from unauthorized access. We will never share your information with any other party without your explicit consent. Introduction 1.1 Country Window is committed to protecting the privacy of our site users; this policy details the collection, use, and protection of personal information we receive from site visitors. 1.2 Country Window is committed to protecting any data that we collect concerning our customers and site visitors. By entering our website and using our services, you consent to our use of cookies as pertaining to the terms of this policy. Data Collection 2.1 While using our website, we may ask you to provide us with information that can be used to contact or identify you. Country Window collects the minimum amount of personally identifiable information necessary to improve our site and the service we provide. 2.2 We may automatically collect, store, and use the following kinds of personal information: (a) Information about your computer and your visits to this site (including IP address, browser type/version, and pages visited); (b) Information you provide when registering with our site or subscribing to our notifications (including your name and email address); (c) Information relating to the use of our services or any other transactions initiated through our site (including billing address and credit card information); and (d) Information you choose to post or send us via personal communication. Data Use 3.1 Personal information collected through our site will be used specifically for the purposes detailed in this policy. 3.2 We may use your personal information to: (a) Customize our website for you; (b) Enable your use of our site services; (c) Send you notifications, statements, and other communications relating to our business; (d) Provide third parties with non-identifiable statistical information about our users; (e) Prevent fraud and keep our site secure; and (f) Verify compliance with the Terms of Use of our site. 3.3 Privacy settings can be controlled to limit online behavioral tracking. Data Disclosure 4.1 We may disclose your personal information only for the reasons set out in this policy. 4.2 We may disclose your personal information: (a) When required to do so by law; (b) To exercise or defend our legal rights; and (c) Except as explained in this policy, we won’t provide your information to third parties. Data Retention 5.1 Our data retention procedures are designed to ensure that we comply with our legal obligations relating to the storage and deletion of personal information. 5.2 Personal information that we process for any reasons won’t be kept longer than is necessary for those purposes. 5.3 We will keep documents containing personal data: (a) When required to do so by law; and (b) To exercise or defend our legal rights. Data Security 6.1 The transmission of information over the internet is never 100% secure. 6.2 We will take reasonable measures to prevent the loss or misuse of your personal information (e.g. SSL Certificates). Amendments 7.1 We may amend or update this policy periodically by publishing a new version on our site. 7.2 We will notify you of changes made to this policy. Cookies 8.1 We may store cookies on your web browser when you visit pages of our site. 8.2 If you block cookies, you may not be able to use all the features of our website. Third Party Websites 9.1 Our site may include links to third party websites outside of our control and ownership. 9.2 You should read the Privacy Policies of each website you visit. Our Details 10.1 You can contact us: (a) Using our contact form; (b) By mail at 500 Terry Francois Street San Francisco, CA 90210; (c) By phone at 616-895-9130; and (d) By email at OfficeCountryWindow@gmail.com . Get in Touch

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Meet the Team Our decades of experience have given us the expertise to not only specialize in windows and doors, but in construction as a whole. As a family-owned and operated business, we understand the importance of using products we trust in our own homes, and we bring that same level of care to every project we undertake. Licensed and insured. Owner Roger Modderman Jr. Meet Roger, the owner of Country Window and Door and a construction industry veteran with decades of experience. Roger started building homes while still in high school and has since honed his craft to become one of the most respected window installers in the business. In his quest to provide affordable yet high-quality windows, Roger discovered North Star in the early 2000s and has been one of their top dealers for over two decades. As lead estimator, he brings his expertise and attention to detail to every project, ensuring that every client gets the perfect windows for their needs. When he's not working, Roger enjoys bird hunting, watching sports, and spending time with his family. Site Lead Eric Foglesong Meet Eric, our expert window installer with over two decades of construction experience. Starting as a teenager, he has honed his skills in various aspects of construction, including roofing, siding, and framing. Since 2014, he has been specializing in window installation, helping clients transform their homes with stylish and energy-efficient solutions. With his meticulous attention to detail and passion for quality workmanship, he ensures that every project is completed to the highest standards. When he's not installing windows, he enjoys hunting, fishing, and spending time with his girlfriend and friends. Site Lead Joshua Modderman Meet Joshua, one of our most versatile and experienced team members at Country Window & Door. Joshua started his construction career with us thirteen years ago and has since become a jack-of-all-trades. He has worked his way up from a delivery driver to a job site lead, demonstrating his ability to tackle any challenge that comes his way. Whether he's overseeing a project, managing logistics, or handling customer service, Joshua brings his unwavering dedication and attention to detail to every task. His extensive knowledge of the industry and commitment to excellence make him an invaluable asset to our team. When he's not working, Joshua enjoys time with friends, sports, and spending time with his wife, Hannah. Office Manager Carissa Modderman Meet Carissa, the heart and soul of Country Window and Door. As our office manager, Carissa wears many hats, handling everything from initial contact to scheduling, accounts payable, accounts receivable, invoicing, marketing, social media, and service submission requests. With her unparalleled work ethic and keen attention to detail, Carissa has dedicated the last nine years to improving our small business, ensuring that every customer gets the best service possible. Her passion for excellence and customer satisfaction is evident in everything she does, and we're proud to have her as part of our team. When she's not working, Carissa enjoys spending time with her friends and dogs, traveling, hiking, and exploring the great outdoors. Office Assistant Lauren Lauren is an integral part of our team as the office assistant who handles all incoming phone calls. With her friendly and professional demeanor, she ensures that all callers receive a warm and welcoming experience when they contact our office. Lauren's excellent communication skills and attention to detail allow her to efficiently and effectively direct calls to the appropriate parties, ensuring that our clients receive prompt and accurate responses to their inquiries. Her dedication and commitment to providing exceptional customer service make her an asset to our team and an essential part of our daily operations. When she's not working, Lauren enjoys spending time on her photography business, spending time her friends and dogs, and exploring nature.

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Frequently Asked Questions Our Frequently Asked Questions or FAQ section covers the most commonly asked questions about window installation. Learn more about the process, materials, warranties, and more. This FAQ page is designed to provide answers to common questions about window installation. If you have a question that is not addressed here, please contact us and we will be happy to answer it for you. What is the cost of window installation? The cost of window installation varies depending on factors such as the type and the size of the window, the condition of the existing window frame, the manufacturer, materials, and the complexity of the installation. On average homeowners can expect to pay between $300 - $1,000 per window for installation. What types of windows do you install? We install a variety of window types including double hung, casement, sliding, bay, bow, and custom specialty windows. Our current feature product is North Star, but we also have installed Pella, Sunrise, and Quaker units as well. There are several different types of windows installation available. The most common are full frame replacement, and pocket replacement installation. Full frame replacement involves removing the entire window, including the frame, and replacing it with a new window. Pocket replacement is a more cost-effective option that involves replacing only the window sash, not the frame. Both types of installation offer advantages and disadvantages, so it’s important to speak with a professional to determine which is best for your needs. How long does the installation process take? The length of time it takes to install windows can vary depending on factors such as the size and number of windows, the condition of the existing window frame, and the complexity of the installation. However, most installations can be completed in one to two days. Do you offer any warranties or guarantees on your products and services? Yes! Our current suppliers North Star, and Sunrise both have great warranties. We also offer a workmanship warranty as well. Please contact us for more details. What is your experience in window installation? Our team at Country Window & Door has over 33 years of residential building experience and more than 23 years of window installation experience. We understand how important it is to provide a safe and secure installation for each and every window that we install. We pride ourselves on providing a high-quality installation that will last for years to come. Our team of experienced installers will ensure that your windows are properly installed and sealed to prevent any air or water leakage. We will take the time to explain the entire process and answer any questions that you may have. Finally, we guarantee that your window installation will be completed on time and within budget. Do you offer energy- efficient windows? Yes! Energy efficient windows are a great way to reduce energy costs and improve the comfort of your home. Our window manufacturers can provide custom options and design to fit your needs. We offer many options such as double or triple pane windows to increase insulation and reduce energy bills. Our energy efficient windows can also help reduce noise from the outside. Investing in energy efficient windows is an easy and cost effective way to increase the comfort, efficiency, and your home value appreciation. Can you provide references or examples of past work? Yes! Absolutely, keep an eye out on our social media for our most recent updates. We also have a few reviews on Facebook. Don't hesitate to reach out for specifics. What is the process of ordering and installing windows? The process for ordering and installing windows typically involves an initial consultation to assess your needs, the selection of window types and styles, measurement of the window openings, and the scheduling of the installation. The installation process itself typically involves removing the old windows, preparing the opening for the new windows, installing the new windows, and finishing the installation with caulking, trim work and wrapping the windows in exterior metal if needed. Do you offer financing options? We do not currently offer financing however, we can work out a payment plan if needed. Many of our clients work directly with their bank if financing is needed. How do I prepare for window installation? To prepare for window installation, you may need to remove blinds or curtains, clear furniture away from the windows, and ensure that the installation area is clean and free of clutter. We highly recommend removing fragile items from the walls near areas being worked on. What are the benefits of replacing my windows? Replacing your windows can provide a variety of benefits, including improved energy efficiency, increased comfort, enhanced curb appeal, and improved soundproofing. What is your policy on cleaning up after the installation? Our policy on cleaning up after installation is typically involves removing any debris and old windows and ensuring that the installation area is left clean and tidy. Do you provide a written estimate before starting work? Yes, after your initial consult you will receive a written estimate via email. This estimate will detail the costs of the installation, the types of windows being installed, and any warranties or guarantees that are included. How long do your windows typically last? The lifespan of windows can vary depending on several factors, such as the quality of the materials, the climate in which they are installed, and how well they are maintained. Generally, well-maintained windows can last 20 years or more! Additionally, extreme weather conditions, such as hurricanes or severe storms, can significantly shorten the lifespan of windows. It's essential to follow the manufacturer's recommendations for maintenance and care and inspect your windows regularly to ensure they remain in good condition. For general care instructions please visit the manufacturer's website. Sunrise care-maintenance. What is your availability for installation appointments? Our install schedule varies greatly depending on the time of year, and our workload. The best time to order your windows is usually late winter to early spring. Please contact us for our current lead times !

Clients Valued Partnerships With everything we do, customer satisfaction always comes first. Hire Country Window and rest assured you’ll be pleased with our services, just like our past clients, who you can read more about below. Working Together Sari Emmert "We are very happy with the quality of our new windows and how quickly and professionally they were installed. Highly recommend." The Heart of What We Do James Debenham "I have used them to replace windows on two of my rental properties; they have been very reasonably priced and right on schedule. The window installation was very clean and professional, will use again" We Need You Amy Lutke "Competitive price and professional service!"